Tuesday, December 27, 2011

Employee Fraud Thanks to the Cloud

Peer-to-peer and cloud-based file sharing may have been designed by punk kids to get free music, but now some of those punk kids are punk employees of the world's financial institutions. They have not forgotten their craft, according to the Federal Trade Commission:

"when P2P file-sharing software is not configured properly, files not intended for sharing may be accessible to anyone on the P2P network. ... we found health-related information, financial records, and drivers’ license and social security numbers--the kind of information that could lead to identity theft."
 -- FTC Chairman Jon Leibowitz on the FTC's website.
A very small fraction may intentionally use these technologies to steal sensitive or private information about the institution or its clients, but a far larger number are unwittingly exposing this information to the open Internet.


Coverage also at the Washington Post.
Many of my clients block P2P clients and websites as well as related traffic on company-owned PCs within the institution's firewall. PCs on desks in offices are probably safe. But before you pat yourself on the back, though, make sure you're looking at all potential exposure points. Wherever there's a hole punched in your corporate firewall, there's a potential loss. Ask yourself two questions:
  1. Is the same level of protection and surveillance being placed on VPN, email, webmail, virtual web conferencing, mobile email, and all other devices which span across your firewall DMZ?
  2. Is your monitoring / blocking technology based solely on the sources and destinations of traffic (ex. "safe" and "prohibited" IPs) or does it also monitor content? Perfectly benign channels such as email or virtual web conferencing usually allow files to be transmitted outside the institution in order to facilitate essential communication and collaboration. Can you, without killing these valuable tools, control WHAT data is transmitted?
 If not ... time to make a little space on the roadmap for new controls.






Saturday, November 19, 2011

What the C-suite Needs to Know about Fraud: Elevator Pitches

Over the coming weeks, I'll be using this blog to suggest a set of "elevator pitches" relating to bank fraud management. This episode gives some background, as well as Pitch #1.

For most of my colleagues in banking, this is a stressful time of year. Yeah, the holidays are upon us. Yeah, the kids have holiday shows and final projects to prepare for. Yeah, there is a long list of presents to buy. Yeah, the home team is one game away from a bowl. For bankers, atop all of that, this is prime-time budget and planning season. Their fate is determined for at least the next 12 months through a gauntlet of analysis and discussion about prioritization, roadmaps, and funding.

The same is equally true for my colleagues in the software industry as they determine what the future holds for their products. Even us consultants get together for tealeaf-reading sessions, trying to anticipate the coming needs of our clients.

This period can be exhausting, but one great side-effect is that a bunch of senior people put their heads together. This is a perfect opportunity for people across the organization to educate each other and especially the C-suite on "whats hot" in their area.

In between discussions, in halls, elevators, conference rooms, and on conference calls, there is inevitably some idle time. If you find yourself in one of those moments with your boss's boss's boss, don't blow the moment by hiding in your Blackberry to avoid the awkward silence. Tell them something that will stick with them ... give them your elevator pitch!

Thursday, August 25, 2011

Just in: Market Share Stolen by Hackers!

A Wall Street Journal article today carries the following quote:
Chinese state television has broadcast footage of what two experts on the Chinese military say appears to be a military institute demonstrating software designed to attack websites in the U.S.
DailyTech blog captured screenshots including the image below.

We've felt, feared, or suspected as much for years now, but evidence is becoming undeniable that we are engaged in a new Cold War which is being fought in cyberspace. This new Cyber Cold War is the most unconventional and asymmetric war the world has ever seen. Control is extremely decentralized. Weapons are easily acquired. The risk of retaliation is low. Battles are waged remotely. The prosecutors and victims of the war can be anyone or any group of people. Governments, individuals, and businesses are all players, like it or not.

The WSJ article shows, however, that more conventional power structures are now on the battlefield. Whereas many in the LulzSec group may have simply been bored, over-caffeinated students who wanted some celebrity, my clients and I are increasingly seeing evidence to support the WSJ's case: governments, particularly those of Russia, China, and the US are quietly backing attacks.

Many people would laugh at the notion that a foreign military might wage an online attack on a US financial institution. Consider, however, two factors which might give them motivation:
  1. Sovereign Wealth Funds (SWFs) increasingly own debt and equity of governments AND businesses. This gives them a financial interest in the success (or failure) of certain companies as well as economies. Hack a bank, leak a headline, and watch the share price drop until a buying opportunity has emerged.
  2. Many emerging market countries have discovered that they don't have to create an economy as big as the US in order to have companies which compete on a global scale. These companies can be jump-started with some quiet government support. As a result, it has become common policy to support "national champions" which successfully compete against the largest and most mature global (though still mostly US-based) companies. Government-sponsored hackers might help these champions by hacking the competition and stealing trade information or by creating bad headlines.
Like it or not, we have to acknowledge that certain governments have the means, the motive, and the opportunity to commit cyber attacks against financial institutions. In all likelihood, this has been going on for at least several years. Consider a March 2009 Telegraph.co.uk article:
"A vast Chinese cyber-espionage network, codenamed GhostNet, has penetrated 103 countries and infects at least a dozen new computers every week, according to researchers ... [GhostNet] is the latest sign of China's determination to win a future 'information war'... In 2003, the Chinese army announced the creation of 'information warfare units'."
Fox News added to the story:
"The Chinese government on Monday denied it was behind GhostNet"
Banking has the notion of security at its core. Think of a bank branch and you'll instantly visualize vaults, armed guards and video surveillance. Behind the scenes, banks all have hardened ATMs, teller stick-up procedures, passwords and permissions. In other words, security is tightly integrated with their physical channels.

It is also tightly integrated into their physical products through watermarks, microdot printing on checks, serial numbers on other financial instruments, signature specimens, etc.

Ironically, banks have been dangerously slow to understand how this relates to the online world. Today's banks are dot-coms. Online banking is now a core product. Moreover, it is the "face of the bank" for many customers. It is the gateway or channel through which all other products and services are offered.

Dot-com execs have an advantage in the realm of security and fraud inasmuch as their core product is a piece of technology which intrinsically has a set of permissions and security controls built in. The tools their engineers use also have permissions and security controls at their core. Bank execs need to think like dot-commers. Online security and fraud prevention are just as intrinsic to their core products as signature cards, credit scores, personal relationships, and armed guards once were.

The logical conclusion is that banks need to be organized, staffed, and run more like dot-com businesses to survive in the current Cyber Cold War. Security must be "baked in" to everything they do, just as credit scores and ratings have been baked into lending and trading decisions for decades. Executives should make no mistake: on the current battlefield, market share is not stolen by a bank down the street who might lure customers away with better rates and free toasters. Market share is "stolen" by hackers who ruin the bank's reputation or steals clients' identities and thus causes customers to flee.

It is no longer a sci-fi fantasy that these hackers may be shadow agents of a competitor or even a government intent on manipulating markets, economies, or even specific businesses.